Refund policy

Thank you so much for shopping with us. If something is not right, we are here to help. 

Refunds 

All sales are final; we DO NOT offer any refund. Please see further information below on the exchange.

Exchanges

Upon receiving it, please inspect your order to ensure you have received the correct items. If not, please get in touch with us so we can address the issue promptly.

We do not accept exchanges on sale items or gift cards; we will gladly provide a credit note for returns. To be eligible for an exchange, please get in touch with us at info@sovaniq.com. We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. 

Your exchange must be in the same condition you received, unused with tags and in its original packaging. You will also need the receipt or proof of purchase. Once the exchange is accepted, we will ship the new items within 5 days, provided that the item is in stock. We will send you a return shipping label and instructions on how and where to send your package. Please ensure you request an exchange before returning the item to us.

We do not cover postage for returned items.